PRIVACY POLICY

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we collect and process. However, despite such safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure so we cannot promise or guarantee that hackers, cybercriminals or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, transmission of such information to and from our Site and Services is at your own risk. You should therefore only access the Site and Services within a secure environment.

In some regions like the EEA, UK or Switzerland, you have certain rights under applicable data protection laws. These include:

• Right to access — The right to a copy of the personal information we hold about you. We’ll ask you to describe the information you require, as well as letting us know about any other email addresses you’ve used on our Site, to enable us to trace your personal information. Depending on the nature of your request, we may also ask you for your full name, your date of birth and your full address and documents to allow us to verify your identity. Requests for copies of your personal information will be dealt with within one month, unless your request is complicated or if you’ve made a large number of requests. In these circumstances it may take us longer to deal with your request, in which case we’ll let you know;
• Right to correct — The right to have your personal information rectified if it is inaccurate or incomplete. Requests for us to correct your personal information will be dealt with within one month, unless your request is complicated or if you’ve made a large number of requests. In these circumstances it may take us longer to deal with your request, in which case we’ll let you know. If we believe that your personal information is accurate, we’ll let you know that we will not amend your personal information and why;
• Right to erasure — The right to request that we delete or remove your personal information from our systems. Data protection laws give exceptions to this right which, if applicable, we’ll explain in our response to you;
• Right to restrict use — In some circumstances you can ‘block’ us from using your personal information or limit the way in which we can use it;
• Right to data portability — The right to request that we move, copy or transfer your personal information; and
• Right to object — The right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you raise an objection we’ll stop processing your personal information unless an exemption under UK data protection law applies, in which case we’ll let you know why we’re continuing to process your personal information.

Withdrawing consent — If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can unsubscribe from our mailing list communications at any time using the unsubscribe link in the emails that we send or by contacting us. You will then be removed from marketing lists. We may still however communicate with you where necessary in relation to service-related messages concerning administration and use of your personal data, our Site and/or Services, to respond to requests and for other such non-marketing purposes. Please note that this will not affect the lawfulness of any processing before its withdrawal nor will it affect the processing of information done in reliance on lawful processing grounds other than consent.

To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact us via our contact page or write to XMH LTD, 82a James Carter Road, Mildenhall, Suffolk, IP28 7DE. We will consider and act upon any request in accordance with applicable data protection laws.

If you’re not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner’s Office.